Refund Policy

Last updated: July 3, 2026

We want you running on tools that actually fit. If something isn't right, talk to us. We'd rather fix it or refund you than have you stuck.

1. One-time licenses (e.g. module purchases)

One-time software licenses are eligible for a full refund within 14 days of purchase if you are not satisfied, provided the license is deactivated and you stop using the paid module. After 14 days, one-time licenses are non-refundable.

2. Subscriptions (monthly hosted services and packs)

You can cancel a subscription at any time; you keep access through the end of the current billing period, and you will not be charged again. We do not provide partial refunds for the unused portion of a period. If your first charge on a new subscription was in error or unused, contact us within 14 days and we'll make it right.

3. Hosted services and usage

Metered or usage-based charges (e.g. per-lookup or per-page) reflect service already delivered and are generally non-refundable, except for billing errors.

4. Odoo App Store purchases

Modules bought through the Odoo App Store are subject to Odoo's purchase and refund terms; contact us and we'll help coordinate.

5. How to request a refund

Email hello@practicalbusinessmachines.com with your order details. Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days.

6. Chargebacks

Please contact us before initiating a chargeback. We can almost always resolve it faster directly.